SHIPPING & RETURNS
International orders are experiencing delays to due COVID_19. COVID-19 has imposed major difficulties on the settlement of such time period but we will do our best to get your order to you in a timely timely manner.
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping for orders over $50 within the USA.
For simple flat rate shipping: We offer $15 flat rate shipping to European countries.
Duties, taxes and carrier brokerage fees are determined by the customs agency within the destination country. Assessment of these fees will be based on the value of the order and the tax-free threshold for goods imported into the destination country. Payment of them is the responsibility of the recipient, and you will be contacted directly from the courier or customs to make this payment.
Local delivery In Kenya
Free local delivery is available for orders placed within Kenya.
You can skip the shipping fees with free local pickup at Ocean Sole Africa, 5150 Palm Valley Road Suite 406, Ponte Vedra Beach, FL 32082 or at Ocean Sole Ltd, Karen Village, Karen, Nairobi, Kenya.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours in Kenya are 9-5pm on Monday - Friday. You will need to make an appointment for pickup in our Ponte Vedra Beach store. Please have your order confirmation email with you when you come.
We offer international shipping worldwide. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ocean Sole Africa, INC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.